Return and Exchange Policy
All products are checked twice for no prominent defects before packed for shipping.
We will not accept:
1. If any lamps have been mistreated with unreasonable abuse.
2. Slight color difference. We have done our best to display as accurately as possible the colors of the products shown on our website. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate or maybe change your monitor!
3. Customer's carelessness of handling or opening the parcel and causing damage to the items by using scissors or penknife and dirt due to dirty hand.
Please be careful when opening your parcel. Teethmarks is acceptable.
4. If you feel the product is not suitable.
If your goods/product have quality problems with the above please contact us within 3 working days of received of goods/product date together with pictures of the defect good(s).
Tong Ging Lighting
Please return your purchase by post to the following address:
No 2, Jalan SS21/1, Damansara Utama, PJ.
Kindly make sure the items are in the same condition you received them. We will not be held responsible if your shipment is lost or damaged during the return transit.