FAQ & Return/ Exchange Policy

How Can I Tell If a Website Is Safe?

We're PayPal verified. It means your purchase at this website is covered with PayPal Buyer Protection. It ensures you get what you pay for. When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn't significant as described, or doesn't arrive at your doorstep. 

Do you have a walk-in shop?

No 2, Jalan SS21/1, Damansara Utama, PJ. Operation hours are Monday to Sunday 10am-8pm, public holidays 10am-6pm.

Delivery lead time?

Same-day delivery upon request, otherwise, all items should reach Klang Valley destinations within 24 hours.

Return & Exchange Policy

All products are checked twice for no prominent defects before packed for shipping. 

We will not accept: 
  • If any lamps have been mistreated with unreasonable abuse. 
  • Slight color difference. We have done our best to display as accurately as possible the colors of the products shown on our website. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate or maybe change your monitor!
  • Customer's carelessness of handling or opening the parcel and causing damage to the items by using scissors or penknife and dirt due to the dirty hand. 
  • Please be careful when opening your parcel. Teethmarks is acceptable.
  • If you feel the product is not suitable. 
  • If your goods/product has quality problems with the above please contact us within 3 working days of received of goods/product date together with pictures of the defect good(s).
Tong Ging Lighting
project@tongging.com.my
0108293362
 
Please return your purchase by post to the following address: 
No 2, Jalan SS21/1, Damansara Utama, PJ. Kindly make sure the items are in the same condition you received them. We will not be held responsible if your shipment is lost or damaged during the return transit.